Feedback from previous guests about their experience.
44%
loved the resort and would return for another relaxing stay
Stunning views
Quiet atmosphere
Basic accommodations
Limited dining options
5.0/10
Guest rating
Rooms
5.0
Location
5.8
Service
5.0
Dining
5.0
Guest reviews
5.0/10
based on 5 reviews
6.9
6.9/10 based on 513 reviews
Zoe
United Kingdom,
November
2024
5.0/10
The resort has a stunning view and the pool is a highlight, but unfortunately, the cleanliness and overall condition of both the facilities and the rooms leave much to be desired. While the service was minimal and sometimes unresponsive, the potential for improvement is evident. It's a shame, as this place could easily be a cozy retreat with some attention to detail.
Rooms
5.0
The room I stayed in was not well-maintained, the air conditioning was unreliable, and there were issues like a flickering electrical system and a shower that didn't drain properly.
Service
5.0
Service was lacking; apart from a helpful check-in experience, the staff seemed indifferent and unresponsive, especially during meal orders.
Location
6.0
The resort is situated on a steep hill, making access somewhat challenging, but the view from the top is breathtaking.
Dining
5.0
Breakfast options were limited and not replenished often, leaving food cold by the time I got to it, which was disappointing.
Facilities
5.0
The pool, while offering a lovely view, was dirty and in desperate need of cleaning, detracting from the overall experience.
Eva
United Kingdom,
November
2024
5.0/10
I found the resort to be quite isolated, perched on a steep hill, which made getting around feel like a workout. While the views were stunning, the rooms were very basic and uncomfortable and the dining options were underwhelming. If you’re looking for an adventure with a party atmosphere, this might be your spot, but it’s not ideal for a relaxing getaway.
Rooms
5.0
The rooms were extremely basic and cramped, offering just the essentials. The shower had drainage issues and the air conditioning was poorly maintained.
Service
5.0
Service was hit or miss; the staff seemed overwhelmed and there was a noticeable lack of attention during meal times.
Location
5.0
The resort is located on a steep hill far from the main area, making it quite exhausting to walk back and forth.
Dining
5.0
Breakfast options were very limited, consisting mainly of toast and eggs, which frequently ran out.
Facilities
5.0
While the pool had an impressive view, it was often closed early, limiting any chance of late-night relaxation.
Stunning views
Basic accommodations
Reese
United Kingdom,
October
2024
5.0/10
We had a really tough time during our stay. The location is quite challenging as it's perched on steep hills, making it quite a trek to and from the pier. The bed was extremely hard, and the noise from nearby parties kept us up late. However, the room was cleaned daily, and the Wi-Fi was reliable, plus the view from the pool was very nice. Overall, though, it wasn’t a pleasant experience, and we wouldn't consider returning.
Rooms
5.0
The room was very basic, cramped, and only had a fan with additional charges for air conditioning. It felt more like 2 stars rather than anything higher.
Service
5.0
The service was lacking, as the staff seemed more interested in their personal activities than attending to guests' needs.
Location
5.0
The hotel is located on a massive hill which requires a strenuous climb, but it does offer amazing views of the bay.
Dining
5.0
Breakfast was very limited, mainly consisting of cold scrambled eggs and rice, with no real variety.
Facilities
5.0
While the pool had great potential, it was filthy, with murky water and sludge on the walls. It really needs immediate cleaning.
Jack
United Kingdom,
October
2024
5.0/10
Phuphaya Resort offers stunning views of Phi Phi Don and the ocean, and the rooms are spacious with comfortable balconies. However, the location is quite far from the center and involves a steep climb, which can be taxing. While the pool has the potential to be amazing, it is poorly maintained, and the dining experience leaves much to be desired, especially with early closures.
Rooms
6.0
The rooms were spacious and comfortable, but the amenities felt outdated and poorly maintained.
Service
5.0
Most interactions with the staff were underwhelming, as they seemed disengaged, especially during late hours.
Location
6.0
Situated on a hill with breathtaking views, but the distance from the center and the steep path was quite challenging.
Dining
5.0
The dining experience was lacking; the breakfast was mundane, and service was slow, making it not very appealing.
Facilities
5.0
The pool has a fantastic view, but cleanliness and maintenance are significant issues.
Justin
United Kingdom,
October
2024
5.8/10
The resort offers stunning sea views and comfortable bungalows, but the amenities could use some improvements. The pool left much to be desired due to cleanliness issues, and the dining options were limited. Overall, it has potential but remains lacking in certain areas.
Rooms
7.0
The deluxe bungalow I stayed in was clean and comfortable with great air conditioning. However, it felt a bit cramped.
Service
6.0
Service was hit or miss; while there were accommodating staff, their attention seemed divided.
Location
7.0
Located a bit uphill from the pier, it offers beautiful views but requires a hike with luggage, which might be challenging for some.
Dining
5.0
Dining was rather basic, with very limited breakfast options that became unappetizing after a few days.
Facilities
5.0
The pool area was a big letdown; murky water and unclean surroundings detracted from its potential beauty.
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